Terms and Conditions 

Upholstery Unicorn Terms & Conditions

We/Us/Our = Upholstered Unicorn, 28 Bull Ring, Horncastle, Lincolnshire. LN9 5HU

You/Your = The customer who is the person responsible for paying Our Charges.

Our Work = What we have agreed to do on your instructions and confirmed in writing.

Our Charges = price agreed for Our Work including agreed expenses. Our Charges are in pounds sterling.

Item = An item of upholstered furniture such as a chair, sofa, stool, ottoman including cushions. We will assume that the Item belongs to you but you will be responsible for paying Our Charges even if this is not the case.

Top Fabric = the durable, woven fabric material used to cover and provide a soft, finished surface for furniture and cushions.

Upholstery Services

Scope of Services

We provide upholstery services including upholstery, reupholstery, fabric replacement, cushion making and repair, and restoration of upholstered furniture. Our services include labour and materials unless specified otherwise. We will not undertake restoration or repair to the frame or exposed timber or metal parts of furniture unless specifically agreed. We will not arrange for your item to be transported to or from our workshop/place of storage.

Estimates

All our estimates are in pounds sterling.

Our estimates are in two parts.

• An Estimate for all labour and materials other than the top fabric.
• An estimate for the top fabric required for our work which will be based on a reasonable quality of fabric taking into account your item being upholstered or made. The actual cost may vary depending on the fabric chosen by you.

All estimates that we provide are based on our initial inspection of your item(s) and may be subject to change on further assessment which may only be possible after our work has commenced. Any changes to the original scope of our work which we consider necessary after further assessment will be undertaken without further consultation where our charges for our work will remain within the estimate originally provided. Where we expect the original estimate to be exceeded, we will contact you for further instructions and, if necessary, a revised estimate will be provided before further work is undertaken.

Approval, Deposit and Final Payment.

Once the customer approves the estimate by confirming that our work is to proceed, a deposit of 50% of the upper end of the estimate will be paid by you to us. Payment of the deposit will be made by you once we have established we can fulfil your order, checked details and stock availability and confirmed an expected start date for our work. You must pay the deposit in sufficient time before the estimated date to commence our work so that any fabric and other materials can be ordered after payment of the deposit and arrive before our work commences. Normally, this will be one month before the estimated date for the start of our work.

Delay in providing approval or deposit may delay the commencement of our work.

Final payment of all our charges less the deposit already paid will be made by you when we notify you that our work is complete and before the item is returned to you. Items will be returned on receipt of cleared funds.

Normally, we accept payment by BACS and prefer this method. Payment by cash or personal cheque can be made by arrangement with us.

Storage

Our charges include for storage of items from the date agreed for you to deliver the item to us until one week after our work has been completed or one week after you cancel the instruction to undertake our work. Longer storage of the item will be charged at 5% of the upper estimate per week or part week and is payable before collection. At our discretion, we may store the item at any location.

Materials

Our charges will include all materials to undertake our work. The exception to this will be where we agree that you may purchase top fabric from a third party for us to use in our work but we will not use any other materials provided by you. We are obliged to comply with The Furniture and Furnishings (Fire)(Safety) Regulations. Where materials supplied by you do not comply with those regulations, we may decline to use the material or, at our discretion, use a barrier cloth/interliner. You should be aware that use of material which does not comply with these regulations could be a fire and safety risk.

Where the work is in respect of an item originally made before 1950, material which is not replaced does not have to comply with The Furniture and Furnishings (Fire)(Safety) Regulations. If our work does not include for replacement of such material, you should be aware of the continuing fire and safety risk in respect of such items.

Timeline

The expected completion date will be estimated at the time of booking. While we aim to meet deadlines, delays may occur for a variety of reasons. We will notify the customer if any significant delays arise or are anticipated.

Payment Terms

Full payment less deposit paid is due upon completion of the work and must be settled with cash or cleared funds before delivery or collection of the completed item(s). Late payments may incur additional charges or interest.

Customer Responsibilities

You are responsible for removing all personal belongings from furniture before our work begins.

You will arrange for the item(s) to be delivered to our workshop in a timely manner so that work can begin on the estimated start date for work and collected after completion of our work. We will liaise with you in connection with delivery and collection of the item(s)

You must notify us of any special care or considerations related to the item(s)

Where our work is to be undertaken outside of our workshop, you must ensure easy access to the item(s) being upholstered and a suitable working environment for the upholsterer.

Cancellation Policy

You have the right to cancel the order within 14 working days from confirmation of order. Should you cancel the order within the first 14 days, we will return to you any deposit paid after deducting the cost of materials already ordered or used (if any) and a pro rata charge for labour already undertaken on the item (if any).

Should you cancel the order at any other time, before collecting the item, you will pay to us the cost of materials already ordered or used, a prorate charge for labour already undertaken on the item, a charge for storage of the item from the date of cancellation to the date that it is collected at a rate of 5% of the upper estimate per week or part week and an administration charge of 10% of the upper estimate subject to a minimum of £50. Where we hold a deposit greater than this amount, we will return the balance to you. Where these charges are greater than the deposit held, you will pay to us the balance of these charges before the item is returned to you. Cancellation must be in writing or by email and will be affective when acknowledged by us.

Leisure Classes in Upholstery

Leisure Classes

We provide Leisure Classes in which customers may bring project items of their own into the workshop to reupholster under the supervision and guidance of our upholsterer. We do not confer qualifications on you on completion of a series of Leisure Classes. Classes are delivered in a series appropriate for the type of Item that you would like to upholster. We can advise on the type of item appropriate to a given series of leisure classes but cannot be certain that an item will be finished as this can depend on factors not known at the time that you join the series of leisure classes.

Number of Classes and Our Charges

Our charges for a series of leisure classes will be confirmed by us in writing and will be in two parts:

• For the classes including use of our workshop and tools as well as tuition. This will be paid by you in full before the first class in the series begins.
• For materials. The amount of materials used on each item can vary considerably. We charge for the materials needed to complete an item. During the series of leisure classes, we will keep a record of expenditure. You will pay us for the cost of materials before the last class in the series. Where material costs exceed £40 per student, this will be payable immediately on request.

Normally, we accept payment by BACS and prefer this method. Payment by cash or personal cheque can be made by arrangement with us.

Storage of your items

Our charges do not include for storage of your item(s) being upholstered and your item(s) must be taken away at the end of each session.

Cancellation and missed classes

Where you are unable to attend leisure classes, we are unable to offer refunds except as set out below.

Where you cancel your attendance on a series of leisure classes more than 14 days before the start of the first class in the series, we will refund our charges for the classes that have already been paid to us by you in full. We will not refund our charges already made for materials (if any).

Health & Safety

All of our classes will require some degree of lifting and bending, periods of standing and the use of tools used in upholstery including hammers, staple guns, cutting equipment and other items. Students must follow all health & safety procedures given by the class instructor to safeguard themselves, other students and the instructor working within the workshop. Students must use tools and equipment correctly and only for the purpose(s) for which they have been designed. Students must not use equipment for which they have not received training and instead request assistance from the class instructor. Students should wear comfortable clothing and footwear appropriate for a workshop environment. It should not be excessively loose clothing which could be caught in equipment and should be suitable for an environment that can be dusty at times.

Tools and equipment

All equipment and tools usually necessary for completion of a leisure course will be provided by us for your use while at our workshop. During the classes, you should keep all work surfaces clear of unnecessary items and store equipment and tools as directed by your instructor. All equipment and tools remain the property of Upholstered Unicorn and must not be taken out of our workshop.

General Terms and Conditions

Liability

We are not responsible for any pre-existing damage or issues with the furniture. We are not liable for any damage during transit or handling unless directly caused by our negligence. Our total liability in contract, tort or otherwise of whatever nature to you or any third party for any losses whatsoever and howsoever caused arising from or in any way connected with our work, shall not exceed £3,000. This limit will not apply to liability for death or personal injury caused by our negligence and/or that of our employees, agents or subcontractors.

General

Upholstered Unicorn reserves the right to refuse any item of furniture into the workshop for any reason.

Photographs and Use in Social Media and other advertising.

Unless you inform us to the contrary in writing or by email, we may photograph your item before and during our work and after completion of our work. Your confirmation of instructions to carry out our work includes a grant of permission use photographs taken by us of your item in the marketing of our business and on social media.

Force Majeure

Neither party will be liable for any delays or failure to perform due to causes beyond their reasonable control, including but not limited to acts of nature, strikes, or pandemics.

Complaints Procedure

Upholstered Unicorn operates a customer complaints procedure which is designed to address any customer concerns in a timely and satisfactory manner. All complaints should be in writing and made to: Karen Elliott - karen.lapwater@gmail.com or 28 Bull Ring, Horncastle, Lincolnshire LN9 5HU. Where possible, a response or update to a complaint will be made within 21 days.

Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through mediation before pursuing other legal remedies.

Jurisdiction

This agreement is made under English Law and English Courts shall have exclusive jurisdiction with regard to any dispute or claim arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims).

Privacy Policy

We are committed to protecting and respecting the privacy and security of the personal information of our customers, enquirers, prospective customers, employees or other related contractors. This privacy sets out how we collects, processes and retains your personal data and comply with the Data Protection Act 2018 and the retained EU General Data Protection Regulation 2016/679.

Our contact details – Upholstered Unicorn, 28 Bull Ring, Horncastle, Lincolnshire. LN9 5HU

If you have a cause for concern, please contact: Karen Elliott - upholsteredunicorn@gmail.com or by post to 28 Bull Ring, Horncastle, Lincolnshire LN9 5HU.

We collect and process and following information:

Personal identification information such as names, addresses, e-mail addresses and telephone numbers; Telephone conversations such as a recording of the call and your telephone number; your transaction history; where required to transact with you, your bank details or credit or debit card details or financial details; CCTV imagery; any relevant access requirements you may have; your marketing preferences and responses to surveys, polls or promotions;

The majority of the information we collect, process and retain is provided to us directly by our customers, for one of the following reasons:

Where we need to perform the services under the contract that we have entered into, either with you or with a third party; where we need to comply with a legal obligation; where it is necessary for our legitimate interests (or those of a third party), provided your interest and fundamental rights do not override those interests; to assist in monitoring the quality of, or improving, our services; for the purposes of employment, engagement or subcontracting; to investigate or resolve a complaint; to prevent fraud

We may have to share your data with third parties, including other our advisers and contractors. We only share your data with those third parties for the necessary performance of any contract we enter into with you.

Your information is stored in our premises or on our computers which are password protected. Unfortunately, the transmission of information via the internet is not completely secure and so, although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our website or via e-mail to us.

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance or reporting requirements.

Statutory Rights

These terms and conditions do not affect your statutory rights.